top of page

STORE POLICIES

Customer Care

At Okanagan Boho we are committed to providing exceptional customer service and ensuring that our customers have a positive experience every time they shop with us. This policy outlines our approach to customer care and the standards we strive to uphold.
 

  • We aim to respond to all customer inquiries within 24 hours.

  • For more complex issues, we will keep customers informed about the status of their inquiry.

  • We encourage customers to ask questions and seek advice about product care and selection.

  • We take all complaints seriously and will listen attentively to understand the issue fully.

  • We value customer feedback and encourage customers to share their experiences through surveys, reviews, and direct communication. 

  • Feedback will be regularly reviewed to identify areas for improvement and enhance our services.

Privacy & Safety

At Okanagan Boho we prioritize the privacy and safety of our customers. This policy outlines how we collect, use, and protect your personal information, as well as the measures we take to ensure a safe shopping experience.
 

  • We may collect personal information such as your name, email address, phone number, and mailing address when you make a purchase or create an account.

  • Payment details (e.g., credit card numbers) are processed securely through third-party payment processors. We do not store your payment information.

  • Our website may use cookies to enhance your browsing experience and analyze site traffic. You can manage cookie preferences through your browser settings.

  • Your information is used to process orders, deliver products, and communicate with you about your order status.

  • We will retain your personal information only as long as necessary to fulfill the purposes outlined in this policy, or as required by law.

​​

Changes to This Policy
We may update this policy from time to time. Any changes will be posted on our website with an updated effective date. We encourage you to review this policy periodically to stay informed.

​

Contact Us
If you have any questions or concerns about our Privacy and Safety Policy, please contact us at okanaganboho@gmail.com
 

Wholesale Inquiries

At Okanagan Boho we welcome wholesale inquiries from businesses interested in carrying our products. This policy outlines the process for wholesale inquiries and the criteria we consider when evaluating potential partnerships.
 

  • Wholesale inquiries are accepted from registered businesses, including retailers, boutiques, and online stores.

  • We look for businesses whose values and product offerings align with our brand and aesthetics.

  • Interested parties should reach out to us directly at okanaganboho@gmail.com

  • Please provide the following information:

    • Business name and address

    • Website URL and social media links

    • Brief description of your business and target market

    • Estimated order quantities and product interests

  • Shipping costs will be calculated at the time of order. Delivery times will vary based on location and order size.
     

Policy Updates

This policy may be updated periodically. Wholesale partners will be notified of any significant changes.
 

Contact Us

For any questions or additional information regarding wholesale inquiries, please contact us at okanaganboho@gmail.com

Payment Methods

We accept a variety of payment methods including major credit cards (Visa, MasterCard, American Express), PayPal, and Apple Pay. All transactions are processed securely.

bottom of page